PRIORITY CLUB^® REWARDS TERMS AND CONDITIONS

Index:

• Global Terms & Conditions
• Regional Variations
• Americas
• Europe, Middle East, and Africa

GLOBAL TERMS AND CONDITIONS

The Priority Club^® Rewards program ("Program") membership and its benefits are offered at the sole discretion of InterContinental Hotels Group, its subsidiaries and affiliates which are involved in the hotel business ("InterContinental Hotels Group" or "SCH"). Hotel brands currently participating in the Program include InterContinental^® Hotels and Resorts, Crowne Plaza^® Hotels and Resorts, Holiday Inn^® Hotels and Resorts, Holiday Inn Express^®, Express by Holiday Inn^TM, Holiday Inn Select^®, Holiday Inn SunSpree^® Resorts, Holiday Inn Resort, Holiday Inn Family Suites^TM Resorts, Holiday Inn Garden Court^® and Staybridge Suites^® by Holiday Inn^®. Brands may be added or deleted at the sole discretion of SCH.

The rights and obligations of SCH under the Program may be assigned or transferred by SCH to any other related or unrelated entity at any time, and performance thereafter shall be the responsibility of that entity.

The following service marks and trademarks are the property of InterContinental Hotels Group, its parent or affiliates: Priority Club^®, Six Continents Club^®, Holiday Inn^®, Holiday Inn Express^®, Express by Holiday Inn^TM, Holiday Inn Select^®, Holiday Inn SunSpree^®, Holiday Inn Garden Court^®, Staybridge Suites^®, Crowne Plaza^®, InterContinental^®, and Forum^®.

1. The Program is operated by InterContinental Hotels Group, Three Ravinia Drive, Suite 2900, Atlanta, GA 30346-2149 U.S.A. and is administered on its behalf, by the appropriate SCH group company.
2. Membership in the Program is available to individuals as stated in these Program Terms and Conditions. Each individual may maintain only one account. Companies and/or other entities cannot enroll. SCH reserves the right to restrict, suspend, discontinue or cancel this Program upon 90 days' written notice to all active members. In that event, your right to receive Priority Club points/airline miles may end 90 days after we notify you and your right to redeem Priority Club points may end 180 days after we notify you, no matter what the level of your participation in the Program. Priority Club points for all members not presented for redemption on or before such redemption end date cannot be redeemed. While there is no enrollment fee for this Program, a Program processing fee may be required for members with no qualifying stays in a twelve-month period.
3. SCH reserves the right to cancel a Priority Club membership and revoke any and all unredeemed Priority Club points collected by any member for reasons that include, but are not limited to: 1) violation of these terms and conditions; 2) misrepresentation of any information or any misuse of this Program; 3) violation of any federal, state or local law or regulation in connection with the use of membership privileges; 4) failure to pay for hotel charges; 5) a check to a participating hotel brand that is returned for insufficient funds or is invalid for any reason; 6) commission of fraud or abuse involving any portion of this Program; 7) more than one active account per member; 8) action, in any other way, to the detriment of the Program or any of its alliances.
4. SCH and its Frequency Alliances reserve the right to change, limit, modify or cancel Program rules (including the number of Priority Club points issued for a Qualifying Stay), regulations, benefits, conditions of participation, rewards and reward levels in whole or part at any time, even though changes may affect the value of points or rewards already accumulated.
5. Neither the Program nor any benefit offered by the Program creates, constitutes or gives rise to any legal or contractual rights by members against SCH.
6. SCH will attempt to notify active members of Program changes, but will not be liable for failure to do so. An active member is defined as any member having point activity (accrual or redemption) within the last 12 months.
7. Under the data protection legislation of various countries, we are required to particularly draw your attention to the fact that by applying for membership or by continuing to exercise the privileges of membership and in order to make it possible for SCH to perform its obligations under the Program, you accept and explicitly authorize that your personal information which is supplied by you in the enrollment form or during the course of your Program membership (i) shall be processed by InterContinental Hotels Group, in its capacity of data controller, by its subsidiaries, affiliates or franchisees, including hotels in nearly 100 countries, and by the Priority Club Service Centers and (ii) may be transferred worldwide to any third parties with which SCH is affiliated within the scope of the Program ("Frequency Alliances") or to third parties to process your personal data on our behalf or where required by applicable law or in the event of a company reorganization, merger or acquisition, for use of such information for its (their) administration of membership records, guest service, advertising, marketing and communication purposes. They or we may contact you for marketing purposes by mail, fax, telephone or e-mail. Also, as an additional value-added benefit, we are offering you the opportunity to receive information on goods or services that may be of interest or value to you by providing various companies a mailing list of Priority Club members. Note: This is an opt-in benefit for members who are residents of Europe, Middle East or Africa. You will need to check the relevant box on the offline enrollment form or contact your Priority Club Service Center to get this benefit. Members residing in all other areas of the world, including the U.S.A., may automatically get this benefit. If these members wish to be excluded from such affiliated third party contacts and/or such mailing lists, they will need to contact their nearest Service Center and ask to be removed.
8. We draw your attention to the fact that you have a right of access to your data, by sending a written request to your regional Priority Club Service Center.
9. Priority Club members may be entitled to special services and benefits at the hotels. Benefits and services may change from time to time and may vary by hotel, country and geographical region.
10. At InterContinental Hotels and Resorts worldwide, Priority Club members receive 2,000 points per Qualifying Stay or the corresponding airline miles, which may vary by participating airline. A stay is defined as one night or consecutive nights at the same hotel, regardless of frequency of check-in/check-out. A stay is qualified when paying qualifying rates, which include most business and leisure rates. At all other participating hotel brands, Priority Club members receive ten (10) points for each eligible U.S. dollar or local currency equivalent paid toward the individual member's hotel room bill, exclusive of VAT ("Eligible Charges"). Eligible Charges Worldwide: Hotel room nights paid at the following "Qualifying Room Rates" (also referred to as a "Qualifying Stay"): non-discounted rate, standard corporate rate, worldwide sales negotiated rate, federal/state/provincial government rate, travel agency rate and specified leisure rates as confirmed by SCH's reservation systems. In addition, in North, South and Central America and the Caribbean, points may be collected at conference, meeting and locally negotiated rates if these rates are discounted less than 30%. Points are not issued for stays at the following reduced room rates ("Non-Qualifying Room Rates"; "Non-Qualifying Stay"): net wholesale individual and group rate, package rate, employee discount rate, crew rate, Holiday Clubs International^® rate, seasonal worker/crew rate, 50% travel club discount rate, industry discount rate, distressed passenger rate, Priority Club Reward Nights/Airline Hotel Reward rate, complimentary hotel stays or any other rates not defined as a Qualifying Rate. Eligible Charges at U.S. and Canadian hotels (contiguous U.S., Alaska, Hawaii and Canada): include Qualifying Room Rate (as defined above), food and beverage, telephone, laundry, and in-room movies charged to the member's room. Charges not billed to member's room, gift shop purchases, and meeting charges will not be eligible for credit. Hotels may choose to award points for other charges at their discretion.
11. Priority Club members must have stayed in the room and paid for it in full to receive Priority Club points. Only one room will be credited per member per night. Only the member whose name is on the reservation record will be awarded points and will be awarded Qualifying Night credit toward achieving Elite-level status or other promotional goals. Only one Qualifying Night credit, per member, per night will be awarded regardless of the number of reservations booked and paid for by the member. Points and/or Qualifying Night credit are not awarded for "no shows" even if the room is paid for in full. At U.S. and Canadian hotels (except InterContinental), Priority Club members can collect points or miles on all Eligible Charges (as defined previously) for multiple hotel rooms (less than 10) provided those rooms are used in conjunction with the member's stay at the same hotel, and that their Priority Club member number is recorded on each reservation, or the charges from those multiple room reservations are referred to on the hotel room bill associated with the member's reservation.
12. Priority Club points or miles will not be issued if your room is paid for by a trade group, association or company as part of a convention or group business meeting (10 rooms or more). Members staying at hotel brands in the SCH family under the terms of a contract or group commitment also are not eligible to receive points during this stay. Except as expressly set out otherwise in these terms and conditions, Priority Club points are not awarded for fractions of a U.S. dollar spent, or for dollars spent on tax, VAT, GST, service charge, food and beverage, telephone, laundry, in-room movies, gratuities or hotel incidentals.
13. Priority Club points are not redeemable for cash or any other form of credit and have no value until presented for redemption in accordance with the terms and conditions of this Program.
14. Some employers, by policy, may prohibit or restrict employee participation in the Priority Club program. SCH assumes no responsibility or liability for compliance with these policies.
15. The points listed in your Priority Club account are subject to change to reflect actual stay information, any adjustments and Program changes. If you believe your account activity statement is inaccurate, contact your regional Priority Club Service Center. Point adjustments will not be made more than 60 days after the statement date. Please keep all of your hotel room receipts for your records, as they will be required for point adjustment requests.
16. Members have no ownership interest in accrued points and accrued points do not constitute property of the members. Points have no fixed or ascertainable cash value. Use of the word "earn" in marketing materials in relation to Priority Club points shall mean "collect" and shall not infer that the points have any value until they are presented for redemption. Points may not be purchased or sold and are not transferable except as otherwise stated herein.
17. SCH is not liable for loss of misdirected correspondence, requests, freight or Reward Certificates that may be incomplete, illegal, delayed, lost or stolen.
18. SCH, its parent, subsidiaries, affiliates, franchisees, and agents make no guarantees, warranties or representations of any kind, expressed or implied, with respect to items of merchandise, and shall not be liable for any loss, expense (including without limitation, attorneys' fees), accident or inconvenience that may arise in connection with the use of such items or as a result of any defect or failure of such items. Any implied warranties of merchantability or fitness for a particular purpose are specifically disclaimed.
19. This Program or participation therein is not valid and/or the awarding of Priority Club points or Frequency Alliance miles/credits and/or the granting of rewards is void where prohibited or restricted by law in the country of the member's domicile.
20. Program violations, fraud or abuse in relation to point or mileage credit or reward usage is subject to appropriate administrative and/or legal action by appropriate governmental authorities and SCH, including, without limitation, the forfeiture of all point transfers, rewards, vouchers, or merchandise issued pursuant to point redemptions and any accrued points or miles in a member's account, as well as cancellation of the account and member's future participation in the Program.
21. Members may purchase additional points necessary to redeem a reward at a cost of $10 USD per 1,000 points, up to a maximum of 6,000 points in any rolling 12-month period. Members may purchase points up to the amount necessary for Reward issuance, but only when account balance is insufficient to reach desired reward. Points must be purchased in minimum increments of 1,000 points, and can only be paid for by an accepted credit card. Follow the instructions at www.priorityclub.com/purchasepoints or call your regional Priority Club Service Center for assistance. No cancellations or refunds are permitted.
22. Priority Club Rewards points may be transferred between any two specifically designated member accounts. A member may authorize the transfer of the necessary number of Priority Club Rewards points into another member's account. The cost to the member authorizing the transfer will be $5 USD per 1,000 points transferred, and can only be paid for by an accepted credit card. Follow the instructions at www.priorityclub.com/transferpoints or call your regional Priority Club Service Center for assistance. An Authorization to Transfer Points form must be completed and submitted in order to transfer the required number of points. Once the authorization for transfer is received and processed, the transferor relinquishes all rights to the transferred points. No cancellations or refunds are permitted. Other than as stated above, no transfer of points may occur.
23. Interpretations of Program Terms & Conditions shall be at the sole discretion of SCH. SCH reserves the right to add, modify, delete or otherwise change these Terms and Conditions or any rules related to the Program at its sole discretion, with or without notice.

REWARD NIGHTS

1. Advance reservations are required.
2. Each reward is valid only for a standard double or king room for one night and tax. All calendar dates are eligible for Reward Night redemption, but rooms are limited, subject to prior sale and availability of allocated resources, and may be unavailable during high demand periods.
3. Reward Night rooms do not include food and beverages, gratuities or incidentals. These charges are to be paid directly to the hotel prior to check-out. Transportation costs to and from the hotel are not included.
4. Specified hotel brand category point requirements are valid for InterContinental Hotels Group^SM Hotels properties worldwide. Points required for hotel Reward Nights vary for Special Destinations. For a full list of Special Destinations click here. Based on availability and advanced reservations. Special Destination locations may be added or deleted at any time. Other restrictions may apply. Points required for the Special Destinations listed prevail over brand category point requirements as listed on www.priorityclub.com.
5. Paper Reward Night Certificates are required at InterContinental hotels. Priority Club is not responsible for lost, stolen or altered InterContinental certificates. Please allow 14 days for delivery of certificates.
6. Priority Club reserves the right to restrict, suspend, modify or substitute the Reward Nights program at any time without notice.
7. Participating hotels may be added or deleted from any brand or destination category while this offer lasts. The rewards are void where prohibited by law.
8. Priority Club points or airline miles are not awarded for the room rate equivalent on Reward Night stays; however, only in the U.S. and Canada, points are awarded for all other Eligible Charges to the member's room, except at InterContinental Hotels and Resorts. Reward Night stays are defined as those in which a member redeems points for a Reward Night or a Reward Night certificate which, in turn, is used for one room night at a InterContinental Hotels Group property.
9. Reward Night reservations are not commissionable.
10. Point values for any hotel or destination may change at any time. Points have no value until presented for redemption by the member.
11. Priority Club members who cancel their Reward Night reservation will have their points used for that reservation redeposited into the member's Priority Club account, and may be subjected to a processing fee. Priority Club members who do not cancel their Reward Night reservation by the cancellation deadline and do not use their reservation (no-show) are still subject to a no-show charge equal to the prevailing rate for the first night of the reservation, plus tax, per room, billed to the credit card used to guarantee the reservation upon booking. The points redeemed for the no-showed Reward Night reservation will be redeposited into the member's Priority Club account.
12. Priority Club members may redeem points for Reward Nights by calling the Priority Club Service Center in their region or by reserving Reward Nights online. Members must be logged in with a valid PIN to redeem points online for a Reward Night. Online Reward Night reservations require a credit card to guarantee the reservation. Reward Night reservations can be cancelled online but cannot be modified. Reward Nights at InterContinental hotels cannot be redeemed online.
13. Hotel Room Upgrades benefit for Platinum Members does not extend to Reward Night reservations.

PRIORITY CLUB REWARDS GOLD, PLATINUM ("ELITE") MEMBERSHIPS

1. Priority Club Rewards Gold membership will be awarded to members with a minimum of 15 nights at Qualifying Rates or members who earn at least 20,000 points during a calendar year. Priority Club Rewards Platinum membership will be awarded to members with a minimum of 50 nights at Qualifying Rates or members who earn at least 60,000 points during a calendar year. Once you have earned Elite membership status in any calendar year, you will maintain such status through the end of the following calendar year. Members may also purchase a Gold membership for a fee of $50 USD which can only be paid for by an accepted credit card. Gold memberships that are purchased are only valid for the duration of the calendar year in which they are purchased. Follow the instructions at www.priorityclub.com/purchasegold or call 1-800-582-8403 Monday-Friday between 8:00 AM and 4:30 PM Central Standard Time in the U.S.A., or contact your nearest Priority Club Service Center for assistance. No cancellations or refunds are permitted.
2. Members must re-qualify each calendar year for the next year's Elite membership status.
3. Priority Club Rewards Gold members will receive a 10% bonus on all base points earned during the period they are Priority Club Rewards Gold members. Priority Club Rewards Platinum members will receive a 50% bonus on all base points earned during the period they are Priority Club Rewards Platinum members. Future bonus/benefits for Gold and Platinum members may vary. Gold and Platinum level bonus points are credited only to members who choose to collect Priority Club points. Bonus points for Gold and Platinum members apply only on the base points collected by a member and not on any additional points received due to a special offer or promotion.
4. Hotel Room Upgrades for Platinum Members
5. Platinum level members will be offered a complimentary upgrade to the hotel's Concierge or Club Level (for Crowne Plaza) or to the hotel's Executive Level or Executive Edition Level (for Holiday Inn brands), or to the best available room, as determined by the hotel, which might include rooms on higher floors, corner rooms, newly renovated rooms, or rooms with preferred views. The upgrade will be offered at time of check-in, based on availability, and will only apply to the member's personal guest room. The hotel is not required to upgrade members to suites or specialty rooms. Upgrade benefit will not apply to rooms booked as a Reward Night reservation.
6. Guaranteed Room Availability for Platinum Members
7. When contacting the Priority Club Service Center directly and guaranteeing the reservation with a valid credit card, each Platinum level member will be guaranteed one room for personal use, for reservations made at least 72 hours prior to the date of arrival, except during special events that result in extraordinary room demand, as determined solely by the hotel. The member will not be charged more than the prevailing rate for the accommodation requested, and the member is not entitled to a rate less than the prevailing rate. Once made, Platinum Guarantees may not be dishonored for any reason. If the member does not arrive and has not obtained a cancellation number prior to 6 p.m. (4 p.m. in Europe), the credit card may be billed for one night's room and tax.

FREQUENCY ALLIANCES

• At participating hotels in the SCH family, Priority Club members can choose to collect Priority Club points or Frequency Alliance miles/credits, which may vary by participating Frequency Alliance. Members may not collect both Priority Club points and Frequency Alliance miles/credits for the same stay, except during special promotions or offers. Members can choose or change to only one Frequency Alliance at a time. To change selection, visit priorityclub.com or call the Priority Club Service Center in your region. Earnings resulting in fractional Frequency Alliance miles/credits will be rounded down. Except as expressly set out otherwise in these terms and conditions, Frequency Alliance miles/credits are not awarded for fractions of a U.S. dollar spent, or for U.S. dollars spent on tax, VAT, GST, service charge, food and beverage, telephone, laundry, in-room movies, gratuities or hotel incidentals. If a member elects automatic issuance for Qualifying Stays, Frequency Alliance miles/credits are collected as outlined on the Priority Club web site.
• All stay activity within 56 hours prior to a member request will be posted to the account of the last Frequency Alliance requested. The terms and conditions of the specified Frequency Alliance program govern. SCH , its parent, subsidiaries, affiliates, franchisees and agents do not assume the liability for Frequency Alliance miles/credits or the terms and conditions of any other Frequency Alliance program.
• Frequency Alliance miles/credits are not redeemable for cash or any other form of credit and have no value until presented for redemption in accordance with the terms and conditions of the relevant Frequency Alliance program.
• Priority Club members choosing to collect Frequency Alliance miles/credits will be awarded the appropriate reward associated with each Frequency Alliance for hotel stays booked and paid at Qualifying Room Rates only. See www.priorityclub.com for specific amounts or call your regional Priority Club Service Center.
• SCH, from time to time, may include reward options from suppliers who operate their own frequency program ("Frequency Alliance") to Priority Club members through membership communications. Frequency Alliances supplying offers to Priority Club members, from time to time, are independent contractors. Nothing in any other materials related to the Program is intended or shall be construed as establishing any agency, partnership or joint venture relationship between SCH and Frequency Alliances, including without limitation the use of the word "partner". SCH, its parent, subsidiaries, affiliates, franchisees and agents are not responsible or liable for the conduct of Frequency Alliances and/or their programs or services, including, without limitation any changes or discontinuances of service by Frequency Alliances or other independent businesses that may affect the Program rewards, the collection of Priority Club points, or the delivery of products or services offered by them.
• SCH, its parent, subsidiaries, affiliates, franchisees and agents make no guarantees, warranties or representations and assume no liability for the terms and conditions or the conduct of a Frequency Alliance or other vendor's frequency program and shall not be liable for any loss, expense (including without limitation attorneys' fees), accident or inconvenience that may arise as a result of the member's participation in a Frequency Alliance program.
• SCH is solely responsible for the provision of rewards within the Priority Club Rewards Program.
• For Priority Club points that are converted to Frequency Alliance miles/credits in a Frequency Alliance program, the Priority Club Rewards Program will be responsible only for arranging for the airline or other vendor to post the appropriate credit to the member's account. Following such posting, all risk of loss, bankruptcy, theft or dishonor will be borne by the member, and there shall be no refund or conversion of Priority Club points into any other reward option. Once points are converted to Frequency Alliance miles/credits, they cannot be converted back to points or shifted to another Frequency Alliance program. A statement of that account will be issued by the specified Frequency Alliance program. Program participation will be governed by the terms and conditions of the specified Frequency Alliance program. If you choose to collect Priority Club points, you may convert points to Frequency Alliance miles/credits only in block increments for specified Frequency Alliances as listed at www.priorityclub.com. NOTE: Consult your Frequency Alliance program to determine Frequency miles/credits needed to obtain the airline reward of your choice. Frequency Alliances reserve the right to change their program at any time without notice.

PRIORITY CLUB POINT-COLLECTING PARTNERS

Point-Collecting Partners are independent contractors. Nothing in any other materials related to the Program is intended or shall be construed as establishing any agency, partnership, or joint venture relationship between SCH and Point-Collecting Partners, including without limitation the use of the word "partner". SCH, its parent, subsidiaries, affiliates, franchisees and agents are not responsible or liable for the conduct of Point-Collecting Partners and/or their programs or services, including without limitation any changes or discontinuances of their services, the collection of Priority Club points, or the delivery of products or services offered by them.

For terms and conditions of alliances with individual partners and special limited time offers, click here to select your region and the point-collecting partner of interest for further information.

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REGIONAL VARIATIONS - AMERICAS
REWARDS

1. All merchandise rewards are manufactured by independent suppliers, who may or may not issue standard warranties for their merchandise.
2. All rewards are subject to limited availability, and to the terms and conditions and restrictions imposed by merchandise, travel or other suppliers. The number of points required for specific rewards are subject to change at any time. Priority Club Rewards reserves the right to delete, add, modify or substitute rewards or award selections (of equal or greater value) in this Program at any time.
3. InterContinental Hotels Group (SCH), its PARENT COMPANY, SUBSIDIARIES, AFFILIATES, FRANCHISEES AND AGENTS MAKE NO GUARANTEES, WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESSED OR IMPLIED, WITH RESPECT TO ITEMS OR MERCHANDISE, AND SHALL NOT BE LIABLE FOR ANY LOSS, EXPENSE (INCLUDING, WITHOUT LIMITATION, ATTORNEYS' FEES), ACCIDENT OR INCONVENIENCE THAT MAY ARISE IN CONNECTION WITH THE USE OF SUCH ITEMS OR AS A RESULT OF ANY DEFECT OR FAILURE OF SUCH ITEMS. ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE SPECIFICALLY DISCLAIMED.
4. All certificates are void where prohibited or restricted by law, and offers may be subject to government approval. Unused certificates cannot be returned for credit after the expiration date printed on the certificate. In addition, certificates will not be replaced in the event of loss, theft or destruction. Priority Club Rewards is not responsible for certificates or merchandise delayed in shipment or mail.
5. All reward certificates must be redeemed in accordance with the procedures specified on the certificate, reward information sheet or other procedures specified by Priority Club Rewards.
6. Reward certificates may not be exchanged, refunded, transferred or redeemed for cash or any other form of credit, and may not be used with any other discount, special offer or promotion (rate or coupon). Identification may be required for certificate redemption. Unused portions of partially redeemed certificates shall be considered void and fully redeemed. Change will not be given for partially used certificates. Certificates must be used by the stated expiration date, or they will have no value and cannot be presented for redemption. Altered reward certificates and any certificates which are brokered or sold are void.
7. Points cannot be applied toward redemption of rewards in any other frequency program except as offered by SCH through the Priority Club Program.
8. Rewards received through participation may be subject to tax liability, including, without limitation, foreign, federal, state and local taxes, surcharges, security charges and departure taxes. All tax liability, including and without limitation, disclosure connected with the receipt and/or use of rewards is the responsibility of the member.
9. Some gas-powered merchandise items cannot be shipped to California.
10. Most gift certificates fulfilled by Gift Certificate Center, a Hallmark company. Gift certificates are valid only at retail locations and have no cash value. Gift certificates cannot be returned or exchanged. Expired, lost or stolen gift certificates cannot be reissued. Gift certificate selections are subject to change without notice. Gift certificates cannot be applied as payment toward credit card purchases and are subject to the terms and conditions established by the merchant. Gift certificates are valid only in the United States, Puerto Rico and Canada as allowed by merchant and are void where prohibited. ^© 2003 Gift Certificate Center, a Hallmark company.

REWARD ORDER PROCEDURES

1. Priority Club members can redeem their Priority Club points for rewards by calling 1-800-272-9273, or by completing the reward order form in the Priority Club Rewards Summary and mailing it to the address indicated in the order form, or faxing it to the fax number listed in the order form, or at www.priorityclub.com where available. Rewards in this catalog may be redeemed while they remain available.
2. You must have the required number of Priority Club points in your account prior to redeeming points for a reward.
3. To ensure the security of Priority Club members' accounts, reward orders by phone and by mail will be accepted from members only with proper verification and shipped to the member's address on file. All mail-in and fax-in reward orders require the member's signature.
4. Information sheets containing specific product/service details, warranties and any restrictions are available for travel and selected merchandise by calling 1-800-272-9273 It is important to check this information prior to redeeming your reward. Certain restrictions may apply (particularly on travel-related rewards), such as blackout dates, day-of-week usage, seating or room availability/allocation, participating locations, expiration dates and other factors that may affect your use of the reward.
5. You will receive all in-stock rewards within 14 business days from receipt of your order, or you will receive an acknowledgment stating the anticipated delivery date. Allow 5 extra working days for delivery of mail-in orders. If your merchandise order requires truck shipment, you will be contacted to make arrangements for delivery. Shipments can neither be made outside the United States nor to a Post Office box. Reward certificates will be sent by First-Class mail. For express delivery information, call 1-800-272-9273 Express delivery not available for certain items.
6. A merchandise reward can be exchanged if it arrives in defective or damaged condition. Please contact 1-800-272-9273 to receive instructions about how to return such merchandise. In such an event, all carton and packaging materials, warranty cards, parts and instructions must be returned. Be sure to note any and all exceptions, damages or shortages on all copies of the delivery receipt before signing to accept freight shipment. Defective or damaged merchandise must be returned within 90 days of redemption.
7. Manufacturers' technical advances may necessitate shipment of updated models with no increase in points required.

PERSONAL TRAVEL CONSULTANT

Travel Reservations: To book a reservation for a travel package featured in the catalog, call 1-800-253-0128 Monday - Friday, 8:00 a.m. - 4:30 p.m., CT. You can also call the number above to book travel packages not featured in the catalog.

1. Reservations must be requested 5 business days prior to travel dates for requests within the United States.
2. Reservations must be requested 10 business days prior to requested travel dates for requests outside the United States.
3. Points, cash or credit will not be refunded following travel dates.
4. Individual supplier cancellation penalties apply.
5. A minimum $50 USD per person fee will be charged for changes or cancellations to airline tickets.
6. Unused travel documents cannot be returned for refund of points, cash or credit after the date of expiration.
7. Travel documents will not be replaced if lost or stolen.
8. Travel documents are non-transferable.
9. A minimum order of 25,000 points is required

AMERICAN AIRLINES

1. American Airlines awards will be issued in the form of AAdvantage miles. You must be enrolled in the AAdvantage program to receive award miles; to enroll call 1-800-882-8880. A total of 25,000 miles will be issued for travel within the continental U.S. ; 35,000 miles will be issued for travel from the continental U.S. to Hawaii; 30,000 miles will be issued for travel from the continental U.S. to Mexico; 60,000 miles will be issued for travel from the continental U.S. to Europe. Once redemption is complete, contact American Airlines to book the award direct at 1-800-882-8880. For miles redemption, please allow 4-6 weeks for your miles to post to your account.
2. All flight awards entitle a member to round-trip or one-way travel unless otherwise noted. (Immigration laws in some locations require proof of onward or return travel. ) AAdvantage flight awards may not be combined with other AAdvantage flight awards, and also may not be used in conjunction with any other promotion, coupon, discount or special offer, and are void where prohibited by law.
3. Once you receive an award certificate, you will have one year from date of issue to redeem it for a ticket unless otherwise stated on the certificate. Once you have the award ticketed, you will have one year from the date of ticketing to fly, unless otherwise stated.
4. AAdvantage flight awards are subject to, and the passenger is responsible for, any applicable departure taxes, federal inspection fees, passenger facility charges, and/or other charges.
5. Flight awards on American Airlines, American Eagle^® , and our airline participants may be subject to special limitations on seating availability. Reservations for flight awards will be accepted, and you will have a confirmed seat, as long as award seats are still available for the award you are using when you make your reservation. However, all accommodations are subject to availability at the time reservations are made.
6. Program violations, fraud or abuse in relation to AAdvantage mileage credit or award usage is subject to appropriate administrative and/or legal action by appropriate governmental authorities and American Airlines including, without limitation, the forfeiture of all award certificates, tickets issued against award certificates and any accrued mileage in a member's account, as well as cancellation of the account and member's future participation in the AAdvantage program.
7. American Airlines reserves the right to change the AAdvantage program at any time without notice. American Airlines is not responsible for products or services offered by other participating companies.
8. American Airlines and AAdvantage are marks of American Airlines, Inc.

HERTZ REWARDS

All rewards for Hertz rentals must be ordered by 9/30/02 and used by 12/31/02. Rentals are for midsize cars only.

1. Standard rental qualifications, rental-period and return restrictions in effect at time and place of rental apply. Advance reservation required.
2. Cars must be returned to the original renting location or the reward will be voided and normal rate/drop charge applied.
3. Certificates are non-transferable and must be presented at time of rental pickup.
4. The following charges are not included as part of the reward and must be paid for by the renter: taxes, airport facilities, access or concession fees, drop-off fees, applicable charges for excess mileage, optional refueling service, optional Collision Damage Waiver (CDW), Loss Damage Waiver (LDW), optional Personal Accident Insurance/Personal Effects Coverage (PAI/PEC), Liability Insurance Supplement (LIS), Theft Protection (TP), any other optional items, and any additional charges that may apply for drivers under 25 years of age.
5. If an upgrade to a higher car class is chosen, any difference in rates is the responsibility of the renter.
6. Minimum rental age at most locations is 21. Some locations may vary. If so, rates may be higher for drivers under 21.
7. All rentals are subject to Hertz' standard rental agreement, driver's license and credit requirements, as well as car availability at the time and place of rental. Blackout dates may apply.
8. Renter may not collect frequent traveler bonus miles/ Priority Club points when using car rental reward certificates awarded through Priority Club.
9. Certificates may not be combined with other Hertz rewards from Priority Club and may not be used in conjunction with other certificates.
10. If additional days are required, a Hertz reward certificate may be used in conjunction with Priority Club CDP rates, Hertz Leisure Daily, Leisure Weekend or Leisure Weekly rates, but cannot be combined with Travel Industry, Tour or any other discount or promotional rates.
11. A reward must be used on consecutive days only and any unused portion will be forfeited.
12. Void where prohibited by law.
13. Car rental certificates are valid for use at participating corporate locations listed on each certificate.

RETAIL CERTIFICATES

1. Retail certificates have the same value as cash and will not be replaced if lost or stolen. Therefore, we recommend you use traceable delivery (i. e. , UPS or FedEx) when sending them to a catalog retailer.
2. Retail certificates are completely transferable
3. Change will not be issued for purchases overpaid with the retail certificates.
4. Retail certificates cannot be used to pay for past credit card purchases.
5. If you return an item purchased with a gift certificate, you will be refunded with a gift certificate from that retailer. You cannot receive cash as a refund.
6. Some retail certificates may have expiration dates.

DINING CERTIFICATES

• Dining certificates cannot be replaced if lost or stolen.
• Dining certificates cannot be redeemed for cash and cannot be used to cover gratuities.
• Dining certificates expire 1 year from date of issuance.
• Dining certificates are completely transferable.

SPECIAL REWARDS CONSULTANT

1. If you are interested in purchasing rewards that are not featured in the catalog, call a Special Rewards Consultant at 1-800-253-0128 Monday - Friday, 8:00 a.m. - 4:30 p.m., CT. 1. Some merchandise items may not be available due to vendor restrictions. Please call to find out if a specific item is available.
2. Allow 5 business days from the time of the request to receive pricing quote.
3. Allow 6 weeks from the time of ordering for merchandise to arrive.
4. Merchandise items can be exchanged if they arrive in defective or damaged condition.
5. The member must have the total point value of the item in his/her account at the time of ordering. Cash payment supplements are not allowed.
6. Individual manufacturer's terms and conditions apply.
7. A minimum order of 25, 000 points is required.

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REGIONAL VARIATIONS - EUROPE, MIDDLE EAST, AND AFRICA

REWARDS

1. All rewards are subject to limited availability, and to the terms and conditions and restrictions imposed by merchandise, travel or other suppliers. The number of points required for specific rewards are subject to change at any time. Priority Club Rewards and SCH reserve the right to delete, add, modify or substitute rewards or award selections (of equal or greater value) in this Programme at any time.
2. InterContinental Hotels Group^® Hotels, Inc. (SCH), its parent company's subsidiaries, affiliates, franchisees and agents make no guarantees, warranties or representations of any kind, expressed or implied, with respect to items or merchandise, and shall not be liable for any loss, expense (including, without limitation, attorneys' fees), accident or inconvenience that may arise in connection with the use of such items or as a result of any defect or failure of such items. Any implied warranties of merchantability or fitness for a particular purpose are specifically disclaimed.
3. All certificates are void where prohibited or restricted by law, and offers may be subject to government approval. Certain rewards may not be available in your locality due to legal or other restrictions. Unused certificates cannot be returned for credit after the expiration date printed on the certificate. In addition, certificates will not be replaced in the event of loss, theft or destruction. Priority Club Rewards is not responsible for certificates or merchandise delayed in shipment or mail.
4. All reward certificates must be redeemed in accordance with the procedures specified on the certificate, reward information sheet or other procedures specified by Priority Club Rewards.
5. Reward certificates are only valid for the individual mentioned on the reward certificate and are not transferable. Reward certificates may not be exchanged, refunded, transferred or redeemed for cash or any other form of credit, and may not be used with any other discount, special offer or promotion (rate or coupon). Identification may be required for certificate redemption. Unused portions of partially redeemed certificates shall be considered void and fully redeemed. Change will not be given for partially used certificates. Certificates must be used by the stated expiration date, or they will have no value and cannot be presented for redemption. Altered reward certificates and any certificates which are brokered or sold are void. In-Hotel Rewards, which are only available at SCH hotels in Europe, Middle East and Africa, may be ordered through 31 December 2002, for use at participating SCH hotels through 31 March 2003 (subject to availability). Please allow 2 to 3 weeks for delivery after our receipt of your order.
6. Points cannot be applied toward redemption of rewards in any other frequency programme except as offered by SCH through the Priority Club Programme. Members must have the required number of points in their account prior to claiming for an award. To ensure security of Priority Club members' accounts, reward orders by phone, by mail or electronically will be accepted from members only with proper verification and shipped to the members' address on file.
7. Points and rewards received through participation in this Programme may be subject to tax liability, including, without limitation, foreign, federal, state and local taxes, surcharges, security charges and departure taxes. All tax liability, including and without limitation, disclosure connected with the receipt and/or use of these points and rewards is the responsibility of the member.

VACATION CREATIONS

1. All packages are based on availability. Blackout dates may apply.
2. Special Activities do not include airfare to and from destination or accommodation.
3. Please allow 28 business days for reservations/confirmations to be made for all requests.
4. Member must have the full value of the package in Priority Club points. Cash payment as a supplement is not permitted.
5. Unused documents cannot be returned for a refund of points, cash or credit to charge account after the activity date and/or the date of expiration.
6. Package offerings expire 31 March 2003, unless specified otherwise.
7. Gratuities, food and beverages and other incidentals are not included unless stated.

WINE REWARDS

1. The wine rewards offer is only valid for orders by 31 March 2003.
2. Delivery will be by road (truck) and the members' signature will be required as proof of receipt. If the member is not present the driver will leave a note in the letterbox with the date and time he will call again.
3. In the event of breakage during transport the broken bottle(s) will be replaced. The member must check and inform the driver of any breakage at the time of delivery. No breakage will be replaced once the receipt is signed, if breakage is not indicated at that time.
4. If the delivery is not as per the member's order, the member must contact the Priority Club Service Centre within one month of delivery date.
5. Wine can only be delivered to an address (not a P. O. Box number) within any of the following countries: Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, The Netherlands, Portugal, Spain and the United Kingdom.
6. Any taxes or similar charges connected with this offer are the responsibility of the member.
7. If the wine, or vintage ordered by the member is no longer available, an equivalent alternative will be provided

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