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Comments About Your Stay/Guest Relations

If you would like to share comments regarding a hotel stay, or make a claim for the Lowest Internet Rate Guarantee, please contact our Guest Relations Department.

You may contact us by e-mail using this form, or by phone or postal mail using the contact information at the bottom of this page. In your correspondence, please be sure to include the information requested below.

Note: Fields marked with an asterisk (*) are required.
Contact Information
 
Name: *
Priority Club #: 
Address 1: *
Address 2: 
Address 3: 
City *
State/Province: 
Zip/Postal Code: *
Country:* 
Home Phone Number:* 
Work Phone Number: 
Mobile Phone Number: 
Your E-Mail Address:* 
Verify E-Mail Address:* 

My preferred method of contact is:*
E-mail  Home Phone  Work Phone  Mobile Phone 

Hotel Stay Information
 
Hotel Location:* 
Arrival Date (MM/DD/YYYY):* 
Departure Date (MM/DD/YYYY):* 
Confirm or Cancellation Number: 
Guest Relations Case Number
(if applicable): 		 Required for Lowest Internet Rate Guarantee claims

My Feedback is a
Compliment  Complaint  Question  Other 

Comments:*

What did the hotel's management do to resolve your issue once they were alerted of the situation?*

In the United States and Canada:

Call:
Guest Relations: 1-800-621-0555 (Toll-Free)
Lowest Internet Rate Guarantee: 1-800-447-2981 (Toll-Free)

Write:
Guest Relations Dept.
PO Box 30321
Salt Lake City, Utah 84130-0321

 
In Europe, Middle East and Africa:

Please call the nearest Toll-Free Worldwide Reservation Office and request to be transferred to Guest Relations (Europe & Israel only).

You may also call direct to:
+31 20 606 0255 (not Toll-Free)
or fax to:
+31 20 606 5456 (not Toll-Free)

Write:
Guest Relations
PO Box 58373
1040 HJ Amsterdam
The Netherlands

 
For all other countries:

Please contact your nearest Worldwide Reservation Office

 
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