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InterContinental Hotels GroupTM Privacy Policy |  | | | | | What Personal Information We Collect
We collect personal information that you choose to provide voluntarily when using our web sites. This information includes your Priority Club Rewards account. You can use our site without creating an account, but you will need to create an account if you want to take advantage of certain features, such as "Favorite Destinations," "Room/Rate Preferences" and other time saving features. We may also ask for personal information when you contact our Customer Service department. This will allow us to protect your confidentiality by verifying your identity.
Following a stay in one of our hotels, your hotel stay information is collected and stored by our hotels locally, and subsequently transferred to a centralized database. This facilitates aggregated trend analysis used for hotel management purposes such as planning new hotel locations, evaluating hotel amenities, guest preferences, and advertisement planning.
In addition, your business with us is valued and we may use the record of your stay to send you via postal mail, communications such as guest surveys or promotional offers and benefits. We exclude residents of Canada, Australia, New Zealand, Hong Kong, South Africa and the European Union countries.
Our web sites do not intentionally solicit or collect personal information about children under the age of 13. If you are under 13 and would like to use our web site, please ask a parent or guardian for assistance.
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| | | Where do we collect your personal information?
When you place a hotel reservation, we request your name, e-mail address, mailing address, phone number, credit card number and expiration date. We use this information to process and fulfill your reservation.
When you register for a Priority Club Rewards account, we ask for your name, mailing address, telephone number, e-mail address and PIN. You may also add your credit card information by visiting Your Account after you have registered. Additional optional information in your profile is collected for specific services such as check-in conveniences or point transfers to airline or other partner programs. This data is stored in data bases protected from intrusion and unauthorized viewing by commercially available software products we purchase in good faith from third parties, and you do not have to re-enter it with each visit to our web site. It is also used to recognize you as a repeat customer so we can personalize your shopping experience. Once you become a Priority Club Rewards member, you will have access to our special features, including "Favorite Destinations", which conveniently stores your most frequented hotels and cities.
When you join the InterContinental Hotels Group E-mail List, we request your e-mail address in order to send you e-mail on the latest offers, advanced notice of events, and more.
To deliver this information to you, we use a third-party e-mail marketing service that helps us conduct targeted permission-based e-mail campaigns. When registering for our e-mail program, this service company may collect and store personal information you provide on our behalf and has agreed with us it will not share, rent, sell, trade or provide any of this information to parties other than InterContinental Hotels Group. If you are no longer interested in receiving InterContinental Hotels Group E-mail communications, instructions for removal from the list are included in every e-mail we send you.
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| | | How We Use Your Personal Information
Information we collect on our web sites may be used to enhance your experience in the following ways: | | - Confirm your hotel reservations
- Register you as a member of Priority Club Rewards
- Deliver merchandise you have redeemed online
- Bill your credit card for Advance Purchase Reservations and Advance Deposits
- Respond to your customer-service inquiries or requests
- Communicate special offers and featured items to you, if you choose to receive such notices
- Customize your experience on our web sites
| | | From time to time, we may conduct surveys and contests via our Web site, email, other media, or in our hotels. If you choose to participate, we may request your name, e-mail address, mailing address and other personal information. We will not sell or rent such information to any third parties.
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| | | When and With Whom We Share Your Personal Information
We do not sell or rent your personal information to any third parties. We will share personal customer information only with our hotels, representatives and trusted service providers and contractors for limited purposes, including fulfilling customer reservations; offering certain products and services in connection with our web site; communicating to customers; providing customer service; enhancing and improving customers' online experience; enabling access to our partners' sites; providing a personalized online experience; and completing credit card transactions.
Aside from the purposes described above, we do not share your personal information with any other third parties unless we have your permission or under special circumstances, such as when we believe in good faith that the disclosure is required by law. We may share aggregated demographic and statistical information in the course of our business with certain third parties. This sharing does not include any personal information that can identify any individual person.
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| | | How We Protect the Security of Your Personal Information
The security of your personal information is very important to us. In our efforts to protect your online transactions, we use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your personal information will be automatically encrypted, or encoded, before it is sent over the Internet. .
We have also obtained a digital security certificate from Verisign, Inc., a leading provider of Internet trust services. This certificate guarantees that your personal information is being transmitted in secure () form to our Web servers, not to some unknown or unauthorized server. When you enter a secure portion of our site (which is any page containing any of your personal information), an image of a closed lock or a solid key should appear in your browser window.
Ultimately, your personal information is protected by the Personal Identification Number (PIN) you created when you joined the Priority Club Rewards program. Please keep this PIN confidential. No Customer Service Associate or any other representative of our company should ever ask you for your PIN. The confidentiality of your PIN is yours to protect. You may change it anytime by going to Your Account. Log in and then click "Personal Information" to enter a new PIN.
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| | | What is the credit card fraud policy?
In the unlikely event that you experience unauthorized use of your credit card on our web site or any web site, promptly report the fraudulent activity to your credit card company. Under applicable law, you may be only liable for the first $50 of the fraudulent charges. Please check with your credit card company to verify specific terms and conditions.
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| | | Cookies and Other Computer Information
When you visit our web sites, you will be assigned a permanent "cookie" (a small text file) to be stored on your computer's hard drive. The purpose of the cookie is to identify you when you visit our site so we can enhance and customize your online experience.
You can choose to visit our web sites without cookies, but without these identifying files you will not be able to take advantage of certain desirable features of our site. These features include remembering your login (so you don't have to remember your number) and providing a more personalized online experience. To visit without cookies, you can configure your browser to reject all cookies or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.)
We also collect certain technical information from your computer each time you request a page during a visit to our web sites. This information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring Web site, if any. We collect this information to enhance the quality of your experience during your visit to our site and will not sell or rent this information to any third parties.
We use a piece of software called WebTrends, a web site analytics tool, to provide us with a data collection and reporting service regarding our customers' activities on our site. When you visit our site, we may use cookies to track and receive anonymous information about your browsing and buying activity on this Web site. We use the WebTrends tool to improve your online experience and to help us improve the usability of our web sites.
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| | | How do I correct or update my information?
We only store personal information for Priority Club Rewards Members. Priority Club members can modify their personal information anytime. Simply go to Your Account, log in and edit whatever information you wish. If you wish to delete your account entirely, please contact the nearest Priority Club Rewards Service Center.
Non-Priority Club members can alter their e-mail preferences by visiting our E-Mail Registration Site.
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| | | How can I decide what communications I will receive?
We do not intentionally send you unsolicited e-mail communications. If you choose to receive periodic communications from us, we may from time to time send you e-mail messages describing new promotions, featured hotels and special offers. You can choose to stop receiving these emails at any time.
For Priority Club Reward members, simply go to Your Account, sign in, click "Contact Preferences" and revise your contact preferences.
Non-Priority Club members can alter their e-mail preferences by visiting our E-Mail Registration Site.
The only email messages you will receive from us when you elect not to receive informational e-mails will be to confirm any reservations you make on our site, respond to your Customer Service inquiries and to answer any other questions you may have about our site. We may also need to send operational e-mails to inform you of any changes to our site that might affect your personal information, or to notify you of problems with your reservation
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| | | More About Your Privacy
We realize that making reservations at our web sites requires trust on your part. We value your trust very highly, and pledge to you that we will work to protect the security and privacy of any personal information you provide to us and that your personal information will only be used as set forth in this Policy. If you have questions, concerns, suggestions or comments on our Privacy Policy, please contact us via e-mail at: privacyoffice@ichotelsgroup.com.
If you have a Priority Club Rewards account and you want to change any of your personal information, you can do so anytime by going to Your Account.
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| | | Changes to the InterContinental Hotels Group Privacy Policy
This Privacy Policy was posted on April 23, 2003. We reserve the right to change, modify or amend this policy at any time.
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